Eversource Update

Wednesday, May 16, 2018 – 10:00 a.m.

 

Severe Thunderstorm Recovery Underway

Customers in Devastated Communities Advised to Prepare

for Days Without Power

 

Readiness Condition:  Emergency

 

OVERVIEW AND SYSTEM STATUS

  • Clean up and recovery from the severe thunderstorms, winds and hail that ripped through Connecticut yesterday is underway. While we’ve restored50,000 customers, we are advising customers in the western part of the state to prepare for multiple days without power.  Town level ETRs will be available for others later today.
  • Damage in hardest hit areas is best described as devastation. Hundreds of trees were ripped from the ground making travel and restoration work extremely difficult and time consuming. 
  • Being there for customers and communities is at the core of our service commitment. Eversource crews and support staff worked through the night responding to 9-1-1 emergencies, clearing blocked roads of trees tangled with electric line, assessing damage and completing some restoration work. 
  • As always, we are partnering with community leaders and first responders to clear roads so that residents and emergency vehicles are able to pass. This is first-priority work for us.
  • As of this morning, about 86,000 customers were without power. 

OPERATIONS

  • The Eversource Incident Command Center remains activated, as well as Emergency Operations Centers in Newtown and Hartford. Staging areas have been established in Danbury and Waterbury to receive outside crews and expedite delivery of equipment like poles, wire and transformers. 
  • Damage assessment is also underway.  A thorough damage assessment is vital to providing accurate restoration projections. A summary of our progress in this important step is reflected below.
  • Our Damage Assessment is ongoing. We have identified approximately 1,800 separate damage locations.  Approximately 360 of these have been repaired. In less than 24 hours, our crews have identified:

246 broken poles

49 blocked roads

80 trees to be cleared

371 downed spans of electrical wire

 

  • Staffing
  • Full complement of electric line and tree crews were in place when the storm arrived.
  • Eversource crews from Massachusetts and New Hampshire are supporting the restoration.

Customer Contact Center fully staffed.

Liaison organization activated and supporting communities and local/state officials. Nine communities have requested liaison support.

Wire guards and damage assessors are deployed across the state

 

  • Customer Contact Center

6,744 calls received overnight

All regular business occurring, except for non-payment disconnects

 

  • The natural gas system was not impacted by this storm.  We are always working to keep you safe, and have included gas safety information below.

 

PUBLIC INFORMATION

  • There are nine municipal Emergency Operations Centers open at this time:  Beacon Falls, Bethel, Brookfield, Danbury, Madison, Naugatuck, Ridgefield, Southbury and Waterbury.  Seven of the towns have community liaisons in place. 
  • Sharing storm information:
    • Emergency Briefing to communities, including state regulators and the Connecticut Division of Emergency Management and Homeland Security
    • Storm page active on the Eversource.com homepage. 
    • Storm safety messaging and damage photos on Twitter (@EversourceCT) and Facebook (facebook.com/EversourceCT)

 

SAFETY INFORMATION

  • Information access is a priority, and important updates are readily available:

o    Call us at 800-286-2000 to report an electric outage, or go online at www.eversource.com. For gas leaks, call 877-944-5325.

o    Follow us on Twitter (@EversourceCT) and Facebook (facebook.com/EversourceCT).

o    Customers are encouraged to sign up to receive storm outage updates on the channel of their choice (text, email, phone call) at www.eversource.com.

Electric:

  • All community first responders are reminded to contact Eversource immediately in the event of a downed wire.   Maintain a distance of at least 10 feet until Eversource arrives to make the area safe.
  • If the power goes out, we want customers to stay safe and comfortable. Visit Eversource.com for helpful storm preparedness information.
  • Falling branches and uprooted trees can become tangled with electrical wires and become energized.  Please stay clear and report any fallen trees or wires immediately.

 

Gas:

  • If you smell a gas odor in your home or business, leave immediately. From a safe place, call Eversource to report the leak at our 24/7 emergency number or call 911. Please remain outside until Eversource can check the source of the odor.
  • Some natural gas heating systems may be impacted in the event of a power interruption. Do not use your gas stove as a heating source – use only approved heating sources.

Gas and Electric:

  • In the event of a power outage, if you use a generator, always operate it outdoors and as far from the house as possible. Keep it away from doors, windows and air vents to avoid carbon monoxide poisoning.
  • The symptoms of carbon monoxide poisoning are similar to the flu. If you suspect carbon monoxide is present in your home, go outside immediately and breathe deeply; then call 911.

____________________________________________________________________________

Approved by:

Michael Hayhurst                                                          

Incident Commander

First Selectman Update

Town of Monroe - News & Announcements

Once again, severe weather has impacted Monroe.Our emergency services have responded to numerous incidents.Numerous trees and power lines remain down and several streets are blocked.Our public works crews are out in force, clearing roads where possible.State roads 25 and 111 are passable.

More than 3,300 residents, or 42% of the town, are without power.We are in contact with Eversource; however town-wide restoration estimates are not yet available.

Monroe's Emergency Management Team continues to assess our current situation and we will provide further updates as soon as possible.You may also go to the Town's website,www.monroect.org, for current information.

Reporting Issues & Concerns

As always,in an emergency call 911.If the issue is not an emergency, but requires immediate attention, the best way to report is to call our dispatch center at 203-261-3622.This will ensure that the proper departments are notified and the matter prioritized.

For issues with your utility provider, themost effective way to report is to contact your service provider directly:

Eversource - Power Outage:1-800-286-2000

Eversource - Natural Gas:1-800-989-0900

Aquarion:1-800-732-9678

Charter/Spectrum:1-833-780-1880

Frontier:1-800-921-8101

Ken Kellogg, First Selectman
www.monroect.org

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